Customer Service


Shipping & Delivery
Shipping & Delivery Our merchandise will be shipped to you via UPS Ground or USPS Priority Mail. You will receive a shipping confirmation by email when you package has been shipped. Generally all items are shipped within 24 hours.

Privacy & Security
All of our transactions are completed through PayPal. You do not even have to have a PayPal account; simply use a valid credit card. We do not receive any financial or credit card information. PayPal is a secure site that completes millions of transactions on major websites everyday. These well-known websites include eBay, Wal-Mart, Hotwire.com, Delta, Best Buy and Overstock.com. We feel confident that PayPal will handle our transactions with our customer’s best interest in mind.

Please See Privacy Policy Page for more details on our company privacy policy.

Returns & Replacements

If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions:

All returns must have RMA Number or the Return will not be accepted.

  • In order to receive a full refund items must be returned in their original packaging with all contents.
  • Cameras or products must be returned in their original condition.  The camera can not be defaced in any way.  This completely voids the warranty with both Trail Camera Mall and the specific manufacturer.
  • Items returned without original packaging are subject to a 15% restocking fee.
  • Items returned without original contents are subject to a 25% restocking fee.
  • Items returned that was sold including FREE Shipping will be less the shipping cost to and from the customer. USPS shipping cost with insurance cost 16.00.
  • Return shipping charges are the customer's responsibility. We recommend you insure the item when shipping.
Ordering
Generally all items are shipped within 24 hours.  You will recieve a conformation email from Trail Camera Mall when order is recieved and when order is shipped.  Trail Camera Mall primarily uses USPS or UPS Ground to ship all mechantdise.  Generally shipping is cost for our cameras is sixteen dollars.  Shipping will not be reimbursed with our 30 money back guarantee if items were shipped with Free Shipping. Illinois residents will be charged a 6.25% sales tax on purchases.
Payment, Pricing & Promotions
PayPal, VISA, Mastercard, American Express, Discover are accepted.

Viewing Orders or Updating Accounts
In order to view orders or update your account information, simply go to  Log In located at the top of any page on our store.  There you can view past orders and update you account information at anytime.